Thank you for your interest in Medical Response. You have made the first step in arranging premium quality medical support for your event!

We are available 24 hours a day on the contact methods below. If there is anything we can help you with, please ask!  We look forward to speaking with you.

PHONE 24 x 7:

1300 303 655

Reception hours:
Mon-Fri, 9am – 5pm

Duty Manager:
24 hours, 7 days.

EMAIL US:

ADDRESSES:

Post: PO Box 7309 Frankston 3199

COMPLIMENTS & COMPLAINTS:

Compliments:

If you would like to share a compliment about one of our medics, please fill in the contact form above, and we will ensure that the feedback is passed on.  We are highly appreciative of positive feedback received.

Complaints:

If you are not satisfied with our service, please contact us by completing the contact form above, or call us on 1300 303 655. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

• Fill out a complaint form online at hcc.vic.gov.au or

• Phone the HCC 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.